Introduction
This policy explains when cancellations, rescheduling, or refunds may apply.
Eligibility for Refunds
- All purchases are non-refundable once payment is completed.
- Once payment has been made, no refunds will be issued under any circumstances. Applicants are offered a free trial class to help them make an informed decision before registering. Therefore, after payment is completed, refunds are not permitted.
Non-Refundable Services
- All bundles
- All single bookings
- FREE sessions if missed without prior notice.
Cancellation by the Client
- FREE sessions must be canceled by emailing ahead of time.
- Paid sessions cannot be canceled for a refund but may be rescheduled (see below).
Cancellation by the Company
If YallaToClass must cancel a session due to teacher unavailability or technical issues, the session will be rescheduled at no extra cost.
Exchange or Rescheduling Policy
- Rescheduling is allowed up to 48 hours before the session time.
- Clients must use the student portal to reschedule.
- Missed sessions without notice are counted as used.
Late or No-Show Policy
- If a student does not attend or arrives late, the session is considered delivered.
- No refunds or replacements apply.
Force Majeure
Sessions affected by events beyond our control (e.g., natural disasters, outages) may be rescheduled; refunds are generally not issued
Contact for Refunds and Cancellations
Email: YallaToClass@gmail.com